The Cabin Services Assistant (CSA) plays a vital role in delivering an exceptional onboard experience for Emirates’ First Class customers. This position is responsible for organising, hygienically cleaning, and personalising the exclusive A380 Shower Spas, ensuring each guest enjoys a luxurious and memorable service.
Although the main responsibility is maintaining the Shower Spa, the CSA is also required to support the upkeep of First, Business, and Economy Class lavatories, premium lounges, and general cabin areas. This role focuses solely on cabin cleanliness and presentation and does not overlap with Cabin Crew service duties.
The CSA reports directly to the Purser, or to the Senior Flight Steward/Stewardess (SFS) when the Purser is unavailable or on crew rest.
Key Responsibilities
Shower Spa & Lavatory Maintenance
- Ensure all Shower Spa products and amenities are loaded in correct quantities through efficient inventory control.
- Inspect Shower Spa and lavatory cleanliness before passenger boarding.
- Prepare each area with appropriate amenities to ensure readiness for use.
- Clean and sanitise the Shower Spa after every customer use, following the CSA Checklist and Emirates hygiene standards.
- Personalise the Shower Spa for each scheduled customer using the Reservation System, arranging selected products in a premium and aesthetically pleasing manner.
- Prevent access to the Shower Spa once it has been personalised for the next customer.
- Inform the Purser of any delays or issues in the Shower Spa schedule.
Cabin Upkeep & Presentation
- Maintain lavatory cleanliness and restock amenities throughout the flight using the CSA Checklist.
- Perform routine cabin tidy duties in all classes to ensure a clean, pleasant, and safe environment.
- Maintain clean conditions in First and Business Class lounges and social areas.
Safety, Reporting & Compliance
- Report any defects immediately to the Purser to ensure quick rectification.
- Protect company assets and maintain safety by reporting unusual smells, noises, suspicious items, or abnormal passenger behaviour.
- Always follow the chain of command, both on the ground and in flight.
- Report for duty on time and comply strictly with uniform and grooming standards.
Qualification Requirements
Candidates must meet the following requirements to be considered:
- Completion of 10 years of schooling or equivalent.
- Minimum 2 years of customer service experience in an international hotel chain, airline, or world-class service provider.
- Experience in the hospitality industry—especially within housekeeping—is a strong advantage.
- Fluency in spoken and written English is essential.
Salary & Benefits
Joining Emirates in Dubai offers exceptional rewards, including:
- Attractive tax-free salary
- Exclusive travel benefits, including discounted flight tickets
- Global hotel stay discounts
- Excellent career development opportunities
- Additional benefits outlined in the Working Here section at:
Dubai provides a modern, cosmopolitan lifestyle with world-class amenities. More details are available in the Dubai Lifestyle section of the Emirates Careers website.
How to Apply
Interested candidates can apply directly through the official Emirates Group Careers portal.
